Cursos de Ingles para Empresas

English, in essence, is the language of the world. And even though a lot more individuals speak Mandarin Chinese and Spanish as local languages, if all people across the world are considered, especially those who speak English as a second on third language, English will be at the top. Moreover, it is the preferred language in the two most forceful engines of today's modern world – the United States of America and the E.U. – and therefore, a very powerful language for global businesses.

Subsequently, there is no question that managers of all levels should be fluent in English to make sure of achieving business success. It is extremely pertinent now with business traversing geographical borders, where typically, the connection between different nations and disparate civilizations is the English language. When there's a demand, there will certainly be a supply; consequently, this demand for business English education has resulted in a glut of executive training companies. And yet, like men, not all training companies are equal.

What separates a leading professional training firm from the others are its record and its employees. If the firm is known for a record of continual success in imparting business English education, and if its staff includes licensed and seasoned trainers, then it might be a smart choice to purchase its business English course services or products. Executive English Solutions (EES http://www.ees.cl/) is one such leading executive firm in Chile.

Having said that, its course offerings are not restricted to one country alone. It has facilities in the usa, the british isles, Canada, Australia and New Zealand too. Supported by many years of experience and staffed by tutors with CELTA (Certificate in English Language Teaching to Adults), TEFL (Teacher of English as a Foreign Language) and TESOL (Teacher of English to Speakers of Other Languages) qualifications, EES is the perfect place to get familiar with English for business.

Calculating ROI on Corporate Language Training

ROI on Corporate Language Training 

Return on investment (ROI) quantifies the monetary benefits of investment, in this case, in corporate language training over a specified return period.  It measures the extent of success weighed against the costs of training. Although the ROI measure is useful in justifying a planned future investment in corporate language training and in ascertaining that investments success, it fails to encompass all elements of the trainings benefits. For example it excludes intangible outcomes such as participant satisfaction with the training. The initial step in calculating ROI of corporate language training is an estimation of associated business costs and benefits.

Business Impact of training:   Image, Reputation and Efficiency

Effective presentation and communication are vital to success in the corporate arena. Communication activities where corporate language use and confidence are critical can be significantly impaired or strengthened given the correct corporate language skillset.  To maximise business communication impact it is imperative to minimize potentially embarrassing errors and dangerous misunderstandings, and also to interpret, develop and to explain a convincing message with the commensurate data and knowledge conveyed effectively. Flawless corporate language skills can be a powerful signal to the international business community about an organisation’s ability to manage business efficiently. With the right training a business can project a solid image and reputation on an international platform and leverage this image into generating further new business. With training specifically designed for financial managers, executives and professionals working in a global marketplace, Spanish courses and English courses of corporate language training can provide direct added value and impact on day-to day business performance. Often corporate language training focusses on individual communication requirements while incorporating business organisation needs, allowing delivery of a stronger ROI in terms of human capital productivity, development and retention.

On the Job Application of Training

Although learning new or improved skills - the primary aim of training - is often measured objectively using a test or formal assessment, the more important objective is the degree of retention – which is assessed through on the job application. An effective training course of corporate language should cover both the language and communication skills needed to interact succinctly and confidently within the business world. The training will develop confidence in communicating information and data and should enrich technical vocabulary and phrasing used to explain results. Additionally, it should include the ability to write and speak clearly and accurately using industry terminology, which in turn will build the credibility of the business.  These improvements will be reflected in behaviour on the job. As a result of this training and behaviour modification, there will be a consequential positive impact on business performance. A wide variety of indicators can be employed to measure the impact of corporate language training on performance – examples include numbers of miscommunications/errors and new business deals made per month.

Intangible Benefits

Soft benefits and other intangibles are significant when considering ROI of corporate language training, as no single metric can satisfactorily cover the scope fully. Examples include improved customer service response times and feedback due to more technically and commercially competent speaking staff available and the skills and resources needed to create multinational teams. These are business benefits, often important to achieving strategic objectives, and should be considered despite not being satisfactorily included in ROI calculations.

How to convert training effects into monetary values

The financial benefits of training cannot be measured in terms of participant reactions, nor the amount of learning that has been achieved nor considering the extent to which behaviour may have changed. The real benefits come from improved business performance. ROI can help companies evaluate and choose training projects on the basis of effectiveness and cost. All other measures fail to reflect the financial reality that training must pay off in terms of improved business performance and profitability. 

Corporate language training leads to quantifiable savings due to a reduction in staff turnover, savings due to an increase in staff productivity and benefits through improved income generation. It is possible to quantify savings to the business from lower staff turnover – this saving will be reflected in lower recruitment and training costs. Additional labour savings occur where, as a result of the training, less effort is required to achieve current levels of output. Savings are realised by a reduction in the amount of labour applied to a particular task.  Examples of labour savings include less time spent correcting errors, reduced effort duplication and quicker access to and application of financially relevant information.  Productivity increases occur where, as a result of training, additional output can be achieved with the same level of effort. Examples of productivity increases include improved methodologies reducing the effort input, improved skillsets leading to quicker work and boosted motivation leading to increased effort.  Additionally, it may be possible for new income to be generated as a direct result of training.  Sometimes this can be satisfactorily recorded as a productivity increase, but there will be times when a more direct and specific analysis is required.  In the case of corporate language training examples of new income would include a higher success rate in winning competitive pitches, leading to increased sales and new product ideas from improved industry competency leading to successful product launches.

ROI gives the percentage return made over a specified time period as a result of training investment. The period specified may fit with an organisation’s planning cycle – perhaps a year. Alternatively, calculate ROI for the period corresponding to the benefit lifespan.

It is relatively simple to calculate ROI once the costs and benefits have been quantified to their best level of accuracy and the time period under consideration has been specified:

      % ROI = (benefits / costs) x 100

Summary

ROI can be a useful tool when assessing the use of corporate language training.  However, in conducting a thorough analysis many calculations and assumptions are applied.  This is especially true when an organisation starts to look at areas such as opportunity costs and productivity benefits. An error margin should be considered and calculated when using ROI (with at least 90% confidence) as the actual ROI will not be exactly the resulting number, but will lie in a range around that number. Should a more accurate measure be required then a further step would be to conduct a Monte Carlo analysis - with a number of variables, each with their own error margin, contributing to the final figure.

An alternative, powerful measure to assess corporate language training is payback period (PP). PP calculates how many months it will take before the benefits of the training match the costs and the training pays for itself.

Payback period = costs / monthly benefit

If PP is relatively low – perhaps a few months – then the investment in training will lead to immediate, effective benefits and the investment is worthwhile. PP has the additional advantage of not requiring an arbitrary benefit period to be specified.

By Howard Spencer

EES Chile

Benefits of Being Bilingual in the Global Job Market

Benefits of Being Bilingual in the Global Job Market"

Many companies are currently expanding internationally in today's global economy and the ability to communicate in more than one language gives significant advantages in the job market.  Apart from those searching for employment opportunities, it is important for managers, business owners and even those in administrative positions to be bilingual. Insiders agree that some of the languages to give a leg up on the job market that are marketable and most popular include Spanish, French, German, Russian, French, Italian, and Japanese. Presently there is also a growing emphasis on Mandarin language because of the booming economy of China. The ability to be bilingual therefore makes a person to develop quite a number of skills, competencies and indeed attitudes.

 As an employee, learning a second language expands your employment options and boosts your paycheck. Those who only understand English or just one language are becoming less and less useful to the employers and even to the whole world at large given that more companies today take their job offerings to the global audience. There is therefore a great need to look for a well established language school that offers quality bilingual education and corporate training in order to be well equipped in your efforts to make career connections and fit in the competitive job market. Having a second or third language in your resume can make you stand out of the many job seekers in a specified field in an interview situation; you will definitely be propelled to the front of the pack.

Career development consultant Graciela Kenig in her book “Best Careers for Bilingual Latinos” says that being bilingual increases employability. She goes on to say that 9 out of the 10 consultation assignments she had over the last 20 years were because of the fact that she speaks both Spanish and English. The ever-expanding global economy demands bilingual employees. More corporations look for people of different nations with cross-cultural understanding to be interconnected via satellites, computers and telephone to add multilingual employees to their ranks. This is a vital need for the growth and prosperity of a company. Having Bilinguals and multi-cultural skilled employees lead to more tolerance and a greater understanding for the diverse communities in an effort to support diplomacy.

Studies show that globally, those who speak one language earn less salary than the bilinguals. For instance, in the US, bilinguals earn roughly between 5-20% per hour more than those who speak one language according to Salary.com. Employees who can speak Spanish and English specifically are  in high demand! According to the U.S Census Bureau, Latinos are the nation’s leading minority group. Those who take Spanish Courses are therefore better placed in the job market competition given that one of the largest economy nations, the United States of America, has Spanish as the second most spoken language. English Courses are equally very important as most nations use it as a medium of instruction, so it is very helpful even when it comes to translation.

Having managers and employees who can speak more than one language in an organisation largely benifits Managing Technical Vocabulary especially in multinational companies or businesses. The majority of customers in such businesses speak different languages and there is therefore a need to communicate effectively for the benefit of both parties involved. This requires translation from one language to another and this can be done well by those who understand bilingual Technical Vocabulary.

In any organisation, bilingual staff helps to bridge communication gaps with clients. In transferability,  professional interpreters convey/transfer information between two parties speaking different languages in order to make tangible informed opinions for the success of the business.